Innovation
Web Self-Service Portal
Self-Service
Self-Service portal is aimed to empower the customer with enterprise knowledge quickly accessible to the customers and enabling them to perform related activities with ease.
- Submit Case
- Track Real time status
- View Case History
- Customer Interactions
Discussion Forum
Use Discussion forum to empower your customers to discuss on a particular topic
- Share best practices amongst your customers
- Help build your customers' community
Knowledge Center
The Knowledge Center brings your enterprise information to your customer's desktop.
- Search articles by Keywords
- Search articles by Subjects
Resource Center
The Resource Center allows you to upload and share documents and media on your portal for your customers to download and view
- Upload - Allows you to easily upload any file type and categorise it
- Download - Your customers can search and download files from Resource Center
- MD5 Hash - validate the downloaded files
Customize and Configure
Web Self-Service Portal is easy-to-configure portal providing high level of customizations and configuration settings
- One Time Setup
- Web Page Content
- Self Registration
- Brand your own portal
Flexi Solutions
Our Web Self-Service Portal comes with two distinct solutions; Native and Hybrid.
- Native - Interconnected using same database of your CRM system
- Hybrid - Integrated with your CRM system with distinct database
Document Management System - DMS
Document Library
- New Document Creation
- Document search & edit
- Folder Creation
- Upload Documents or files
- Control who has access
- Make Documents Public or Private
Version Control
- Major and Minor Versioning
- Track history of a version
- Restore a previous version
- View a previous version
- Version Numbering
- Document Check in and check out
Workflow
- Serial and Parallel Worflow
- Document Request Creation
- Approval
- Collect Feedback
- Publishing Approval
- Escalation Matrix
Task, Alerts & Notifications
- Set a Reminder
- Edit a Reminder
- Email Alerts and Notifications
- Manage Alerts and Notifications
- Workflow Alerts
- Task Notifications
Reports & Dashboards
- User Dashboard
- Report for Summary of Changes
- Document Version Report
- Summary of Request Received
- Audit Report
- Usage Report
Enterprise Human Resource Management System
Employee Self Service
Initiate and Monitor HR related tasks with the help of workflow driven process execution
- Leave Request
- Reimbursement Request
- Travel Settlement Request
- Vehicle Booking
- Time & Attendance
- Pay slips
- Knowledge base
- News and Announcements
- Gate Pass
Manpower Planning & Budgeting
Forecast the manpower requirement and associated cost for the respective financial year
- Analysis of Current Manpower
- Manpower Planning based on the Sales forecast or the projects.
- Manpower Budgeting
- Manpower Requisition
- Manpower Allocation
- Monitoring and Evaluation
Recruitment & Employee On-boarding
End to end recruitment and on-boarding process
- Recruitment Dashboard
- Manage Vacancies & Job Applications
- Candidate Short-listing & Interview Scheduling
- Offer Generation & Approvals
- On-boarding Process
- Joining Process
HR Operations & Workforce Management
Stay up to date with
- Workforce Management / Employee e-File
- Leave Management
- Reimbursement Management
- Transfer & Relocation Management
- Tour Plans
- Loans & Advances
- Probation & Confirmation
- Employee Survey
- Leave Planner
- Letters & Notices
Performance Management System (PMS)
Set up KRAs based on the functions/roles & hierarchy, targets and achievements
- Objective Library
- Performance Standard
- Performance Plan
- Targets & Achievements
- Competency Mapping
- Performance Review
- Performance Diary
- Performance Review / Appraisals
Training & Development
Emphasize on the improvement of the performance of individuals and groups within your organization
- Course Library Management
- Trainer Profile Management
- Training Calendar
- Career Path Management
- Schedule and Enroll for Courses
- Manage Course Content
- Course Diary
Authoring System
Features Include
- Course Builder
- Story Generation
- Question Pool
- Glossary Builder
- Publish and Review
- Scorm Compliant
Scalable, Efficient and Fast
Ability to quickly create and communicate new policies and training throughout the organization and benefit from achieving high levels of coverage amongst your target audience and all your learners will have access to the same training.
Higher Retention Rate
Blended learning results in a higher knowledge retention rate, appealing to the wider range of learning styles with the added ability to go back and refresh their memory at any time or place.
Save Time & Money
By reducing time away from the workplace, you’ll cut down on travel costs and expensive classroom based training.
Improve Learning
Assessment is a systematic approach to collecting, analyzing, and reviewing data to improve learning.
Flexibility
Give your employees and students the freedom to learn at their own convenience, and at a pace that is right for them