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Microsoft Dynamics 365 CRM

Leverage AI for a competitive edge with Microsoft
Dynamics 365 CRM

Microsoft Dynamics 365 CRM is about how you become more agile to delight your customers by having the only portfolio of intelligent business solutions that empowers organizations to deliver sales excellence and create more engaging customer experiences.

Microsoft Dynamics 365 CRM (customer relationship management) system automates and streamlines sales, marketing, customer service and field service processes. The new enhanced Microsoft Dynamics 365 CRM offers growing and mid-market organizations an AI-powered solution to manage business relationships and transform their sales, marketing, customer service and field service processes.

Microsoft Dynamics 365 CRM, with its improved user interface and unified interface, offers flexibility to conduct work and personal business anywhere, regardless of device, time, and environment. And with the newer functionalities and features supported by AI that it brings to organizations, Microsoft Dynamics 365 CRM is undoubtedly a step toward the future of CRM systems.

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    Dynamics 365 - Comprehensive Solutions
    built to work together

    Dynamics 365 business applications are made to work together—and that too with your existing systems.
    It comes with various business applications; at Zelite, we offer the following comprehensive solutions as a part of Dynamics 365 business applications.

    Microsoft Dynamics 365 Sales

    Accelerate revenue with an insights-based, collaborative sales engagement solution

    Dynamics 365 Sales bring together the entire sales team to facilitate the buyer journey. As a seller, focus on prioritized customers and activities; use effective conversation techniques with built-in collaboration. As a sales manager, plan and forecast with real-time visibility.

    It facilitates the sales team to nurture strong relationships with their prospects, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to your accounts and contacts, boost your sales from lead to order, and create sales collateral.

    Dynamics 365 Sales comes with digital selling capabilities and prebuilt intelligence that equip sales teams with adaptive guidance to serve customers better.

    Use AI-driven insights to speed revenue growth with a collaborative digital sales engagement solution.

    Streamline sales through suggested next best actions and stay focused on high-priority activities that increase the likelihood of closing a deal.

    Predict revenue fluctuations and highlight focus areas from top to bottom of the funnel.

    Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to improve customer interactions.

    Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

    Deliver more relevant customer engagements and build deeper connections using Dynamics 365 Marketing, which puts you in control of your customer data.

    Use Dynamics 365 Marketing to design, predict, and deliver marketing content using the right channels for personalized customer journeys.

    Utilize AI-driven recommendations online and in stores to deliver personalized customer engagements across channels.

    Microsoft Dynamics 365 Marketing

    Engage with customers directly with personalised communication at scale to build meaningful relationships and grow your business

    Dynamics 365 Marketing elevates customer experiences, empowering you to orchestrate personalized journeys across all touchpoints to strengthen customer relationships and earn loyalty. The Dynamics 365 Marketing works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Service and other D365 solutions allowing you to make faster and better decisions using the power of data and AI.

    Dynamics 365 Marketing modules include capabilities to create graphical emails and design interactive customer journeys to support marketing initiatives.

    Microsoft Dynamics 365 Customer Service

    Surpass customer expectations by delivering exceptional service on any channel to earn customers for life.

    With Dynamics 365 Customer Service provide self-service support to your customers. Automate self-service with virtual agents and a rich knowledge base portal empowering your customers to perform related activities efficiently.

    Use Dynamics 365 Customer Service with AI-driven productivity tools that equip agents with the right information at the right time, helping agents get answers faster.

    Personalize customer interactions using connected experiences using Dynamics 365 Customer Service. Get a 360-degree view of your customer, anticipate their needs and auto-assign request to the agents with predefined rules.

    Improve agent and customer experiences using AI-driven insights and analytics in Dynamics 365 Customer Service. Analyze comprehensive support insights, monitor success using unified KPI's and adapt quickly to real-time customer sentiments.

    Dynamics 365 Field Service helps you build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers' evolving needs.

    Use Dynamics 365 Field Service to equip your employees with the right tools and appropriate work-order data to prepare them for each service dispatch. Automate scheduling to minimize travel time and maximize utilization using built-in schedule board optimization

    Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools built in Dynamics 365 Field Service to accelerate first-time fix rates.

    Avoid service calls by proactively resolving issues triggered by IoT data using Dynamics 365 Field Service.

    Zelite has strong expertise and over a decade of experience with Microsoft Dynamics 365 CRM solutions. Zelite services and expertise go far beyond the base Microsoft Dynamics 365 for CRM products to incorporate tools organizations need to improve productivity, enable collaboration, and gain insight and control across business processes, including:

    • Sales force automation
    • Marketing and marketing automation
    • Customer service and call centre
    • Field service
    • Social media sentiment analytics
    • SharePoint Portals and Collaboration
    • Office 365 productivity
    • Lync, Skype and telephony integration
    • ERP integration
    • Enterprise social collaboration with Yammer
    • Mobility and mobile application support
    • PowerApps, Power Automate and Power BI

    Zelite can help you to increase sales productivity, reduce costs, increase profitability and increase user adaptability with Microsoft Dynamics 365 CRM. As one of the leading Microsoft Dynamics 365 CRM partners, Zelite offers end-to-end business and technology consultation as well as software implementation, training and support to ensure your success.

    Microsoft Dynamics 365 Field Service

    Deliver exceptional customer experiences. Move from reactive to proactive to predictive service using data insights and connected experiences

    The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. It combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues. 

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