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Customer Relationship Management

Businesses are built on relationships; hence for each organization it is of prime importance to have a system in place to effectively manage your company’s interactions with customer, clients and sales prospects. It involves using technology to organize, automate and synchronize business processes – Sales, Marketing and Customer Support. A CRM system primarily helps your business to nurture prospects, to increase conversion rates, to monitor the effectiveness of the sales process and to enhance existing customer service levels.

CRM implementation is a very methodological process and companies may encounter many risks if they don’t do it properly. This can increase the implementation costs many-fold and complete CRM implementation initiative may get endangered. Zelite adopts six milestones structure for its implementation projects. They are envisioning, planning, design, deployment, training and support. Despite of the size of your organization this methodology will result in successful implementing of CRM System.

Zelite’s team of technology experts bring vast experience in CRM solutions implementation that brings lasting value to your business. Our onsite and offshore delivery model enables our clients to benefit from reduced implementation costs to deploy complex business-driven technology solutions. Zelite has a team of domain specific experts which works closely with you to understand and analyse your requirements and thus providing you with a solution aligned to your CRM implementation strategy.

For CRM solutions we offer end-to-end services from licensing, consulting, implementation to maintenance service support. Our CRM implementation services include consulting, product deployment, customizations & configurations, product up-gradation, and product integration with other business applications.

Our CRM product offering includes various solutions from technology leaders across the globe.