IT, Software
Posted 1 week ago

Job Description

  • Must have over 4+ years of Experience in MS Dynamics 365 CRM (on-premise / Cloud)
  • Must have good Techno-Functional knowledge on MS Dynamics 365 CRM Sales & Field Services and end to end customization
  • Complete process flow understanding and experience in key areas Sales, Marketing, Case Management and Field service.
  • Hands-on experience in Development/Support/Implementation projects
  • Will be responsible to interact with end-users to take down their requirements and train them as and when required.
  • Must have experience in interacting with international clients
  • Should have sound knowledge of implementing MSD CRM best practices
  • Must have experience on end-to-end MSD CRM Implementation/deployment
  • Should be able to leverage his/her experience with Dynamics CRM to step back and recommend and / implement Dynamics CRM best practices including any structure, grooming/clean-up, or basic changes as may be needed to properly conform with the standard Dynamics CRM workflows and thus facilitate efficient use of the system
  • Should be able to provide some level of ad-hoc end user training as needed for Dynamics CRM modules, workflows, or general questions coming from end-users
  • Should have good command on Entity Customization, Business Units, Security aspects, Plugins, Workflows, Custom workflows, JavaScript web resources, services.

 Job Summary

  • Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team.
  • Must have worked with both technical and functional aspects in MS Dynamics 365 CRM.
  • Must have worked in C#, javascript Dynamics CRM SDK, Entity Framework.
  • Should have developed Workflow/Custom Workflow development and Front-End Entity Form development.
  • Must have work experience in Entity Customizations and Entity View Customizations
  • Data migration and integration mappings using SQL Integration Services, Web Services
  • SQL Reporting Services
  • The role includes working with customers’ technical, business and management teams to understand their strategy and identify their ‘must-have’ requirements, in order to design and deliver highly complex integrated solutions
  • Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects
  • Conduct hands-on implementation, the configuration of the various components of Microsoft Dynamics CRM
  • Build positive client relationships by developing an understanding of the client’s business processes
  • Perform requirements gathering, Business Process Analysis
  • Understand customer requirements and advise the project team on highly specialized, complex solutions architecture and implementation
  • Adapt to different end-user learning styles when training, gathering requirements, etc.
  • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.
  • Assist internal resources with support or pre-sales of Microsoft CRM and related integrations

Education & Experience

  • Graduate or Post Graduate
  • 4+ years of experience implementing Microsoft Dynamics CRM is required
  • Significant experience with sales management, marketing, and/or customer service processes
  • Good to have Microsoft Dynamics CRM certification.

 Performance Skills

  • Excellent communication skills
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Investigates problems to establish real or hidden causes
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly
  • Promotes the mission and shared values of our company


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