CTC: 5,50,000 to 6,50,000 LPA

Immediate Joiner 

Job Description

• Must have over 3+ years of Experience in MS Dynamics 365 CRM (on-premise / Cloud)
• Must have good Techno-Functional knowledge on MS Dynamics 365 CRM Sales & Field Services and end to end customization
• Complete process flow understanding and experience in key areas Sales, Marketing, Case Management and Field service.
• Hands-on experience in Development/Support/Implementation projects

• Will be responsible to interact with end-users/client to take down their requirements and train them as and when required.
• Must have experience in interacting with international clients
• Should have sound knowledge of implementing MSD CRM best practices
• Must have experience on end-to-end MSD CRM Implementation/deployment
• Should be able to leverage his/her experience with Dynamics CRM to step back and recommend and / implement Dynamics CRM best practices including any structure, grooming/clean-up, or basic changes as may be needed to properly conform with the standard Dynamics CRM workflows and thus facilitate efficient use of the system
• Should be able to provide some level of ad-hoc end user training as needed for Dynamics CRM modules, workflows, or general questions coming from end-users
• Should have good command on Entity Customization, Business Units, Security aspects, Plugins, Workflows, Custom workflows, JavaScript web resources, services.

 Job Summary

• Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team.
• Must have worked with both technical and functional aspects in MS Dynamics 365 CRM.
• Must have worked & strong knowledge  in C#, javascript Dynamics CRM SDK, Entity Framework.
• Must have Strong knowledge in PowerAutomate, PowerApp & Module Driven Apps
• Should have developed Workflow/Custom Workflow development and Front-End Entity Form development.
• Must have work experience in Entity Customizations and Entity View Customizations
• Data migration and integration mappings using SQL Integration Services, Web Services
• SQL Reporting Services
• The role includes working with customers’ technical, business and management teams to understand their strategy and identify their ‘must-have’ requirements, in order to design and deliver highly complex integrated solutions
• Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects
• Conduct hands-on implementation, the configuration of the various components of Microsoft Dynamics CRM
• Build positive client relationships by developing an understanding of the client’s business processes
• Perform requirements gathering, Business Process Analysis
• Understand customer requirements and advise the project team on highly specialized, complex solutions architecture and implementation
• Adapt to different end-user learning styles when training, gathering requirements, etc.
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.
• Assist internal resources with support or pre-sales of Microsoft CRM and related integrations

Education & Experience

• Graduate or Post Graduate
• 3+ years of experience implementing Microsoft Dynamics CRM is required
• Significant experience with sales management, marketing, and/or customer service processes
• Good to have Microsoft Dynamics CRM certification.

 Performance Skills

• Excellent communication skills
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Thinks clearly and calmly under pressure
• Investigates problems to establish real or hidden causes
• Places emphasis on client satisfaction
• Learns new concepts quickly and thoroughly
• Promotes the mission and shared values of our company